Contact Us

  • For further information please contact as below:

    We are a small family business and warehouse and we BUY direct from our factories so you should always buy at the best price with us.  No heavy sales people - just simple transactions and easy business.


    The Warehouse is location at a Group Consolidated building called:

    Direct Imports

    10 Richards Rd,

    Narangba QLD 4504 (Opposite the Bruce Highway from the Costco exit in North Lakes)

    You should SMS your order before coming as it may take some time to pick if not pre ordered


    Mobile: 0414237573 (SMS Preferred)

    Phone: 1800788335

    Email: [email protected]


    RETURNS AND REFUNDS

     

    • Please ensure you have contacted John on 0414237573 or 1300227853 for expert installation or troubleshooting problems.
    • We accept returns within 30 days of purchase if unused. Returns may be dropped off by the customer or returned via customers own expense with tracking.
    • All returns must be communicated and confirmed to John via the mobile listed above before sending item or arriving to drop off to gain a Return Authorisation (RA) number.
    • Refund will not be processed until item is received back at our warehouse.
    • Money back refund will EXCLUDE original postage cost, whether separate or built into final price. (Exception for pick up items)
    • For change of mind there is a 10% Restocking fee.
    • Proof of postage costs can be supplied upon request. 
    • No refunds for custom made or used items